e28bd Privacy Policy

1. Information We Collect

When you register an account, access our games, or interact with e28bd's services, we may collect the following categories of personal information:

• Identity Data: Full name, date of birth, nationality, and government-issued identification documents required for account verification and KYC compliance.
• Contact Data: Email address, phone number, and physical or mailing address, including city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Account Data: Username, account preferences, transaction history, game play history, bonus redemption records, and correspondence with our support team.
• Financial Data: Payment method details, deposit and withdrawal records, and mobile banking references (e.g., bKash, Nagad, Rocket mobile account numbers used for transactions).
• Technical Data: IP address, browser type, device identifiers, operating system, time zone settings, and browsing behaviour on our platform.

We collect this information directly from you when you provide it, automatically when you use our platform, and in some cases from third-party verification or payment processors strictly necessary to deliver our services.

2. How We Use Your Information

e28bd uses your personal data solely for lawful purposes directly connected to providing you with a safe, fair, and enjoyable gaming experience. Specifically, we use your information for the following purposes:

• Account Management: Creating and maintaining your e28bd account, verifying your identity, and managing your profile settings and preferences.
• Transaction Processing: Processing deposits and withdrawals through payment partners including bKash, Nagad, Rocket, Upay, and bank transfer services available in Bangladesh.
• Compliance and Fraud Prevention: Fulfilling KYC obligations, detecting and preventing fraud, money laundering, and any other suspicious or prohibited activity on the platform.
• Customer Support: Responding to your queries, complaints, and account-related requests submitted via email or our support channels.
• Platform Improvement: Analysing usage patterns and feedback to improve the quality, performance, and security of e28bd's games, betting markets, and website features.
• Responsible Gaming: Monitoring account activity to identify potential problem gambling behaviour and, where necessary, applying self-exclusion, deposit limits, or account restrictions in accordance with our Responsible Gaming policy.

3. Payment Data and Financial Information

e28bd places the highest priority on the security of financial data. When you make deposits or request withdrawals via mobile financial services such as bKash, Nagad, or Rocket, or through Dutch-Bangla Bank, City Bank, BRAC Bank, or other Bangladeshi banking institutions, we collect only the information strictly necessary to complete the transaction. We do not store full card numbers or full mobile banking PINs on our servers.

All financial transactions conducted on the e28bd platform are processed in Bangladeshi Taka (BDT) and protected using secure, encrypted payment channels. Transaction records are retained for a period required by applicable financial and compliance regulations. Should you have any concerns about a specific transaction, please contact our support team directly at [email protected].

4. Cookies and Tracking Technologies

e28bd uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform performance. The types of cookies we use include:

• Essential Cookies: Necessary for the operation of our website and to enable you to log in, navigate, and use core platform features.
• Analytics Cookies: Help us understand how visitors interact with our site, which pages are most visited, and where users encounter difficulties, allowing us to improve performance.
• Preference Cookies: Store your personalised settings such as language selection and display preferences so they are remembered across sessions.

You may control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the e28bd platform. We do not use cookies to deliver targeted advertising to users outside of our own platform.

5. Data Sharing and Disclosure

e28bd does not sell, rent, or trade your personal information. We may share your data only in the following strictly limited circumstances:

• Service Providers: Trusted third-party partners who perform services on our behalf, such as identity verification (KYC), payment processing, fraud detection, and technical infrastructure. These partners are contractually bound to keep your data confidential and are prohibited from using it for any other purpose.
• Legal and Regulatory Obligations: Where we are required by law, court order, or regulatory authority to disclose certain information, we will comply with all applicable legal obligations. This may include disclosures to Bangladeshi government agencies or law enforcement bodies.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of e28bd's business, your data may be transferred to the successor entity. You will be notified of any such transfer via a notice on our website.
• Consent: Where you have explicitly provided your consent for a specific data-sharing purpose beyond those listed above, we may share your data in accordance with that consent, which you may withdraw at any time.

We require all third parties with whom we share your data to respect the security of your information and to treat it in accordance with applicable privacy laws. We do not permit them to use your data for their own marketing or commercial purposes.

6. Data Retention

e28bd retains your personal data for as long as your account remains active or as long as is necessary to provide you with our services. We also retain data as required by our legal, compliance, and financial record-keeping obligations. Upon account closure, we will securely delete or anonymise your personal information, subject to any overriding retention obligations imposed by applicable law.

Transaction records, identity verification documents, and communications relating to KYC compliance may be retained for a minimum period in accordance with applicable financial regulations. During this retention period, we ensure that such data is stored securely and accessible only to authorised personnel on a strict need-to-know basis.

7. Your Rights and Choices

As a user of e28bd, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that override this right.
• Right to Object: You have the right to object to the processing of your personal data for any purposes where we rely on legitimate interest as the lawful basis for processing.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We will respond to all legitimate data rights requests within a reasonable timeframe. In some cases, we may be required to verify your identity before processing your request. Where we are unable to fulfill a request due to a legal obligation, we will explain this to you in writing.

8. Security Measures

e28bd employs a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure server environments with restricted access controls, regular security assessments and vulnerability testing, multi-factor authentication options for account access, and monitoring systems designed to detect and respond to potential security incidents.

Whilst we take all reasonable steps to protect your personal information, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you and relevant authorities as required by applicable law, without undue delay.

9. Third-Party Links

The e28bd platform may, from time to time, contain references to third-party content such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) or payment service partners. Please be aware that these third parties operate under their own privacy policies, and e28bd accepts no responsibility or liability for the privacy practices of external providers. We recommend reviewing the privacy policies of any third-party service you choose to use in connection with our platform.

10. Children's Privacy and Age Restriction

e28bd's gaming and betting services are strictly intended for adults aged 21 and above only. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use any of e28bd's services. If we become aware that personal data has been collected from a minor without verified parental consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have accessed our services, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

e28bd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of e28bd's platform following the posting of any changes constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If any revision materially and adversely affects your rights under this policy, your sole remedy is to discontinue use of our services.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data that e28bd holds about you, please do not hesitate to get in touch with our dedicated support team. We are committed to addressing all privacy-related enquiries in a timely and professional manner.

You can reach our support team by email at: [email protected] — Support hours: 9:00 AM to 11:00 PM Bangladesh Standard Time (BST, UTC+6), seven days a week. We aim to respond to all privacy enquiries within 3 business days.